How can I open an account with BIE to receive from Miami to the Island?
Just sign up here on this website and we will provide you with a mailbox address in Miami
Is it necessary to pay a monthly fee to have an account with BIE?
No, we do not charge monthly fees
How much is the cost to bring a package from Miami to the Island?
The price depends on the weight your would like to ship. Log in and use our Pricing Information Service to find out the costs for your individual shipment
Do I have to pay customs duties?
No, customs duties are included in our rate
Can you send money?
No, we can’t
How is the cost of a shipment calculated: by weight or by volume?
It is calculated by weight
Can I get medicines, vitamins and supplements?
Yes, you can. No problems
Can I receive flammable materials?
Yes, you can
How long is the transit time from Miami to the Island?
3-4 business days
Do you accept credit-debit cards payments?
Yes, VISA, MasterCard and Clave
Is my parcel from my Miami’s inbox insured?
Yes, it is, in the event of loss or theft, we will refund the value as shown on the invoice of the missing good
Is my parcel insured for international shipments?
Yes, it is. We ship only with DHL and all shipments are insured
Can you do home delivery (door to door)?
Yes we can
Can I ask for home collections (door to door)?
Yes you can, just use our online service. You will find it on your Dashboard when you’re logged in
If I buy online in Panama, can you pick up my purchase?
Yes we can, get in touch with us and we can organize the pick up
Can sensitive documents be sent (passports, certificates, …)?
Yes, without any problem
Can you send money?
No we can’t
How is the cost of a shipment calculated: by weight or by volume?
It is calculated by weight and volume, although volume is more influential
Can I follow up on my order?
Yes, each shipment has a tracking id that can be consulted on the website of Servientrega
Can you ship abroad?
Yes we ship worldwide with DHL
Can you ship documents to embassies?
Yes, we can
Can I send documents to the US embassy?
Yes you can since we work with DHL
Is my parcel insured for national shipments/collection?
Yes, it is, in the event of loss, theft or damage we will refund the value declared in the dispatch receipt